Privacy Policy

Privacy Policy

This Privacy Policy describes how Casa Nova (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email or through our contact page.

Collection of personal information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer service. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about the personal information we collect and why.

Device Information

• Purpose of collection: to load the Site correctly for you, and to carry out analyses on the use of the Site in order to optimize our Site.

• Collection source: collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for business purposes: Shared with our processor Shopify.

• Personal Information Collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the Site.

Ordering Information

• Purpose of Collection: To provide products or services, fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, verify orders for risk or fraud, and in accordance with shared preferences, provide information or advertising about our products/services.

• Collection source: collected from you.

• Disclosure for business purposes: Shared with our processor Shopify.

• Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number.

Customer Service Information

• Purpose of collection: to provide customer support.

• Collection source: collected from you.

• Disclosure for business purposes: not specified.

Minors

The Site is not intended for individuals under the age of 15. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address provided to request deletion.

Sharing of Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can learn more about how Shopify uses your Personal Information here: Shopify Privacy Policy .

• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other legal request, or protect our rights.

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: Google Privacy Policy . You can also opt out of Google Analytics here: Opt-out Google Analytics .

• We share information about your use of the Site, your purchases and your interaction with our advertisements on other sites with our advertising partners, directly or through cookies or similar technologies (with consent depending on your location).

• We use Shopify Audiences to display ads on other sites in partnership with Shopify advertisers and merchants. We also share your information (site usage, purchases, email) with Shopify Audiences.

For more information on how targeted advertising works , you can visit the Network Advertising Initiative's (NAI) educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising via :

• FACEBOOK : https://www.facebook.com/settings/?tab=ads

• GOOGLE : https://www.google.com/settings/ads/anonymous

• BING : https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: https://optout.aboutads.info/ .

Use of Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed of new products, services and offers.

Legal basis

In accordance with the General Data Protection Regulation (GDPR), if you reside in the European Economic Area (EEA), we process your personal information based on the following legal bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• The protection of your vital interests;

• The performance of a task of public interest;

• Our legitimate interests, which do not override your fundamental rights and freedoms.

Data retention

When you place an order on the Site, we will retain your Personal Information for our records unless you ask us to delete this information. To learn more about your right to erasure, see the "Your Rights" section below.

Automated decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where that decision has a legal or otherwise significant effect on you.

We use fully automated decision-making based on customer data that has limited legal or material effects. For example:

• Temporary blacklist of IP addresses associated with repeated transaction failures. This list persists for a few hours.

• Temporary blacklist of credit cards associated with blocked IP addresses. This list persists for a few days.

Your rights

• GDPR : If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that it be corrected, updated, or erased. To exercise these rights, please contact us using the contact information above.

Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and processing, including to Canada and the United States. For more information on GDPR compliance of data transfers, see Shopify's GDPR compliance document .

• CCPA : If you are a California resident, you have similar rights (access, portability, correction, or erasure). If you would like to designate an authorized agent to submit these requests on your behalf, contact us at the address listed above.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use different types of cookies (functional, performance, advertising, social, etc.) to improve your browsing experience and provide our services.

For example :

• Cookies necessary for the operation of the store, such as _shopify_m , _tracking_consent , etc.

• Cookies for managing privacy preferences, browsing sessions and payment.

The length of time a cookie remains on your device depends on whether it is a persistent or session cookie. Session cookies expire when you close your browser, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

Cookie management

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may have a negative impact on your user experience and some parts of our site may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose to decline them through your browser settings. Visit the "Tools" or "Preferences" section of your browser to change these settings. Additional information is available at sites such as: https://allaboutcookies.org .

Please also note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information, follow the instructions in the "Behavioral Advertising" section.

Do Not Track

Please be aware that there is no industry consensus on how to respond to "Do Not Track" signals. Therefore, we do not adjust our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy occasionally to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints

As mentioned above, if you wish to file a complaint, please contact us by email or mail at the address provided in the "Contact" section.

If you are not satisfied with our response, you have the right to lodge a complaint with the competent data protection authority. You can contact your local data protection authority or our supervisory authority here.